Industry and Family Choice for Hazardous Material Handling, Abatement
and Protection Gas Masks, Respirators, Protection Suits,
and Equipment since 1975-Toxic Waste Removal and Lead Abatement since 1972
We ship to any address in the United States, including Alaska and Hawaii. At
present, we do not ship internationally, however, we plan to have this option
available in the future.
When will my order arrive?
To determine when you will receive your order, please consider the following:
(Availability) + (Shipping Time) = Total Delivery Time
Most items we sell have 24-48 hour availability. With Standard Shipping most
products arrive in 3 to 7 business days, depending on your location. This means
that the fastest you can receive a product is 4-5 business days (1-2 day
availability + 3 days shipping), and the latest you will receive a product is
8-9 business days (1-2 day availability + 7 days shipping). If you need to
receive a package sooner than 4 business days, please select our next day or 2
day option.
Please Note:
Next Day Air or 2nd Day Air does not mean you will receive your package the next
day or in 2 days respectively. Please add 1 day for availability (packing your
order) to all Next Day and 2nd Day Air Shipments.
Once shipped, Next Day Air packages are guaranteed to arrive at the end of the
next business day. Remember Next Day or 2nd Day Air reduces the travel time
after your order leaves our warehouse.
Privacy Policy
We are committed to protecting your privacy.
We use the information we collect about you for order processing and
personalization only.
Order Registration Forms
When you place an order, we collect your contact information so that we may send
you your purchases or contact you when necessary. We do not share this
information with any other parties. Financial information (such as credit card
numbers and billing address) is collected for billing purposes only. This
information is submitted through secure methods (SSL), is stored under
encryption and is not shared with any other parties.
Cookies
While you shop with us, we track your visit through the creation of a "temporary
cookie". Cookies allow us to enhance your shopping experience by storing and
remembering your individual preferences. This allows us to deliver content
specific to your interests and to and to recognize you when you return to our
store at another time. This is a standard industry practice used on most major
web sites. Most browsers are originally configured to accept cookies but you can
reset your browser to either notify you when you have received a cookie or to
refuse to accept cookies. You should understand, however, that if you do disable
cookies, areas of some web sites will not function properly.
IP Addresses
We use your IP address to help diagnose problems with our server, and to
administer our web site. It is not stored by us or disseminated to other parties
for any reason.
Contests
This site may offer contests to you that ask for personal and/or demographic
information. This information is used to help us improve the services which our
site offers and is never sold or shared with other parties.
Security
REHCc is committed to providing you with the highest level of security available
to protect your information. Credit card information is submitted using SSL
encryption (the internet standard for secure transactions) or if you prefer, you
can telephone or fax your card information to us. Your order information and
purchase history are protected by a password that you set. If you forget this
password, we will first verify your identity then email your password to the
email account you specified at the time of registration.
Choice/Opt-Out and Correct/Update
Our site provides you the opportunity to opt-out of receiving communications
from us at the point where we request visitor information. If you wish to remove
your information from our database and no longer wish to use our services, or if
you wish to update or modify previously submitted information you can email us
at: support@rehcc.com
Returns
At REHCc we are committed to nothing short of excellence regarding the
support we provide to all our customers before, during, and after the sale.
Please read the information below regarding the proper handling of your new
equipment.
Receiving Your Order
When you receive your order, please follow these guidelines:
Carefully unpack and inspect all merchandise, taking care not to damage the
original packaging. Do not fill out the manufacturer's warranty card until you
are satisfied. We will
not accept returns of merchandise with completed warranty cards or damaged or
missing collateral material.
Do not throw away any of the packaging materials, such as boxes, instructions,
inserts, bags, etc., until you are sure you want to keep the equipment. Keep
REHCc Packing Slip with your important records.
Read all instruction manuals before testing your equipment.
Returning Merchandise
If there are any problems with your order and it is necessary to return
merchandise, please follow the instructions below.
Return Period
REHCc extends a 10-day customer satisfaction guarantee on all unopened and
unused equipment. Goods that have been used or opened, and cannot be sold as
new, will be charged a 15% restocking fee upon accepting the return.
Should you need to return merchandise to REHCc:
Notify our Customer Service Department and request a return authorization number
Returns must be in brand new, mint condition, in the original, undamaged
manufacturer's packaging including all packaging materials, such as instruction
manuals, inserts, bags, cables, connectors and the original blank warranty card.
If damage occurred during transit, please do not dispose of the packaging.
Contact the carrier for inspection and file a claim with the carrier.
When returning merchandise, you must include:
A photocopy of your original invoice.
A brief note explaining the reason for the return.
Request for a refund or an exchange. (This is in addition to the information
given to the customer representative when you called to request approval.)
When returning items, they must be sent freight prepaid. Returns sent C.O.D.or
"shipping charges collect" will be refused.
Credit will be given only for items that we receive and inspect.
To avoid any complications, be sure that you insure your return shipment.
All returns that do not meet the terms of REHCc return policy outlined on
your receipt will be subject to a minimum 15% restocking charge, if accepted.
For any questions about a return, please contact Customer Service.
Please send the package to:
REHCc
Warranties
Items sold by REHCc are covered by a manufacturer's warranty. When the item has
a manufacturer's warranty, and the warranty period has expired, calls for
service or repairs should be referred directly to the manufacturer or their
authorized service centers.
